Privacy Policy

Introduction

Information we obtain

We collect personal information about you through various Channels as described above. The types of personal information we collect include:

  • contact information (such as name, postal address, email address, and mobile or other telephone number);
  • username and password;
  • payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
  • client care information (such as client service inquiries, comments, and repair history);
  • photographs, comments and other content you provide;
  • information you submit in connection with a career opportunity at Tiffany, such as contact details, information in your résumé (including work history, education and language skills) and details about your current employment;
  • purchase and transaction information;
  • contact information you provide about friends or other people you would like us to contact;
  • location data (such as data derived from your IP address, country and/or zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • Information you provide to us through the automated virtual assistant and live chat features on our Online Channels;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions, actions you take on our Online Channels and usage patterns), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies (see our Cookie Policy);
  • information we may obtain from our third-party service providers;
  • other personal information we obtain through our Channels.

In addition, marketing, data analytics and social media databases provide us with access to information such as public data, mailing address, gender, age, household income and other demographic data.

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

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